AEROPLAN FLIGHT REWARDS: NOW WITH MORE FLEXIBILITY AND PEACE-OF-MIND
Recognizing that travel plans can change, Air Canada and Aeroplan are excited to share some changes designed to make the Aeroplan Program more flexible and member friendly. In advance of launching a new, more rewarding loyalty program next year, Air Canada committed to listening to the members and implementing improvements like the ones below. With this in mind, the following changes take effect immediately:
Complimentary, full refunds within 24 hours of booking
Beginning July 15, 2019, Aeroplan members will be able to cancel and refund Flight Rewards for free within 24 hours of booking. Please note that if a member wishes to cancel a booking that was completed by an agent, the $30 Aeroplan Contact Centre service fee will not be refunded.
Option to refund your Flight Reward up to 2 hours before departure
Previously, Aeroplan Flight Reward bookings could not be refunded within 21 days of departure. As of July 15, 2019, Aeroplan members can cancel and refund their Flight Reward booking for a fee up until 2 hours prior to the departure time of the first flight in the reservation. This will apply to all bookings, including those made prior to the new policy coming into effect. Rather than keeping cancelled tickets open for future travel, Aeroplan Miles, taxes and fees will be refunded, and members may book new tickets anytime in the future, delivering greater flexibility than before.
Reduction of the aeroplan.com Refund Fee
As of July 15, 2019, Aeroplan will lower the Refund Fee to $125 for refunds completed via aeroplan.com. The new, lower fee will apply to all bookings, including those made prior to the new policy coming into effect.
Please note that Aeroplan members with diamond status will continue to enjoy lower fee amounts, and Air Canada Altitude Super Elite 100K members will not be charged the fee, as described below.
New for Air Canada Altitude Super Elite 100K members: Complimentary changes and refunds
Beginning July 15, 2019, Air Canada Altitude Super Elite 100K members will no longer be charged a fee when they request a change to their Flight Reward booking. Additionally, these members will also no longer be charged a fee to refund their bookings. These fee waivers will apply to all bookings, including those made prior to the new policy coming into effect.
Please consult Aeroplan’s FAQ page for further information regarding these policy changes.